Everything you need to know about treatments, memberships, appointments, and your first
visit with Ritually.
First Visit
Everything you need to know before your first appointment.
What happens during my first appointment?
We begin with a short consultation to understand your goals, current routine, and
concerns. From there, we recommend a ritual and explain what to expect before we
begin.
How do I know which treatment is right for me?
If you are unsure, start with a consultation or choose the concern that best matches
your goal. We will guide you toward the most suitable skin, face, body, or lash
ritual.
Do I need to prepare before coming in?
Come with clean skin where possible and avoid strong exfoliants or active products
before advanced skin treatments. For lashes, arrive without eye makeup.
Treatments
Learn more about our skin, face, body, and lash rituals.
What is skin needling?
Skin needling is an advanced treatment that supports collagen renewal and helps
improve the look of texture, pores, acne marks, and dullness.
Is skin needling painful?
Our skin needling rituals are designed to feel comfortable and manageable. We will
guide you through each step and adjust care according to your skin.
How many sessions will I need?
This depends on your concern and skin condition. Many clients begin with a monthly
rhythm so progress can build gradually and consistently.
What is face sculpting?
Face sculpting focuses on facial definition, puffiness, and a more lifted-looking
profile through non-invasive contouring care.
What’s the difference between Single, Volume, and Custom Lash?
Single Lash gives a softer natural finish, Volume Lash creates a fuller lash-line
effect, and Custom Lash is a hybrid design tailored to your eye shape and preferred
look.
How long do lash extensions last?
Retention varies by lifestyle and natural lash cycle. Touch-ups are usually
recommended to keep the set looking fresh.
How do I care for my lash extensions?
Avoid oil-heavy products around the eyes, cleanse gently, and avoid rubbing or
pulling your lashes.
Membership
Questions about credits, validity, and membership benefits.
How does the Ritually Membership work?
The Annual Pass gives you $1000 in treatment credits with a $100 bonus, so you can
return for your monthly rituals with more flexibility.
Do credits expire?
Membership credits are valid for one year from the date of purchase.
Can I share my credits?
The current membership is non-shareable and non-refundable.
Booking
Appointments, rescheduling, and cancellation basics.
How do I make an appointment?
Use the Book Now button to view the menu and begin your booking. If you are unsure
what to choose, start with a consultation.
Can I reschedule my appointment?
Yes, please reschedule as early as possible so we can offer the slot to another
client.
What’s your cancellation policy?
Cancellation details may vary by booking type. Please refer to the booking flow or
contact us before your appointment if you need help.
Aftercare
Aftercare tips to help you get the best results.
Can I wear makeup after skin needling?
We recommend keeping skin clean and avoiding makeup immediately after advanced skin
treatments unless your therapist advises otherwise.
What should I avoid after my treatment?
Avoid harsh exfoliants, strong actives, excessive heat, and direct sun exposure for
the advised aftercare period.
When can I exercise after my treatment?
It depends on the ritual. For advanced skin treatments, avoid intense exercise and
sweating until your skin has settled.
Still have questions?
We’ll guide you to the right ritual.
Tell us what you’re hoping to improve and we’ll help you choose a treatment with
intention.
