Privacy Policy
Your privacy matters to us. This policy explains how Ritually may collect, use, and protect your personal information when you browse our website, make a booking, purchase a package, or visit our studio.
Last updated: 1 July 2026We may collect your name, contact details, appointment details, treatment preferences, payment or package records, feedback, and communication history.
During consultation, we may also ask about relevant skin concerns, allergies, health conditions, medications, or treatment history so we can recommend suitable care.
We use your information to manage bookings, confirm appointments, provide treatments, personalise recommendations, process purchases, respond to enquiries, and share aftercare guidance.
With your consent, we may also send updates about promotions, first trial offers, memberships, or beauty tips. You may opt out of marketing messages at any time.
Before-and-after photos or testimonials will only be used for marketing or website purposes with your consent. We will take reasonable care to protect your identity where appropriate.
We do not sell your personal information. We may share necessary information with trusted service providers who help us run bookings, payments, messaging, website hosting, marketing, or analytics.
We may also disclose information when required by law or where necessary to protect our rights, safety, clients, or business operations.
We use trusted third-party providers to support our services, including online booking, payment processing, website hosting, analytics, and marketing. These providers may collect or process information on our behalf in accordance with their own privacy practices and applicable laws.
Our website may use basic cookies, pixels, or analytics tools to understand page visits, improve the website, and measure marketing performance. You can adjust cookie settings in your browser.
We use Meta Pixel to help measure Facebook and Instagram ad performance, understand website activity, and track actions such as booking clicks or contact clicks. Meta may process this information according to its own privacy and cookie policies.
We take reasonable steps to protect your information from unauthorised access, misuse, or disclosure. However, no digital system can be guaranteed to be completely secure.
We keep personal information only for as long as reasonably needed for treatment records, appointment management, business records, legal obligations, and client support.
You may request access to, correction of, or deletion of your personal information, subject to legal and operational requirements. You may also withdraw marketing consent at any time.
For privacy questions or requests, please contact Ritually through our booking or WhatsApp channels.